Should you need any assistance with our products, your order or our website please do not hesitate to contact us.

If your query is regarding an order or an EKO product please provide as much information as possible.

Please always provide, if relevant –

  • Your order number
  • The date and place of purchase
  • Model identification (if unsure please email a photo)
  • A detailed description regarding your enquiry
  • *A video or photo of any issues you may be experiencing
  • *A copy of your receipt

*Please email any photos/videos or documents to

This information is very helpful to us and will allow us to assist you quickly and efficiently from your first point of contact.


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